Terms of use | Mandis

We would like to inform you that if the product you choose is shipped from one of our branches or warehouses, you may receive the purchase document (invoice or retail receipt) together with the gifts at a different time from the receipt of the products, as they are shipped from two different locations.

www.mandis.gr is the online store of the Greek company "www.mandis.gr", located at 29 Menelaou Parlamas 29, Heraklion, Crete, Greece (Tax ID: 114264308 / Heraklion Tax Office / A.E. G.E.M.I.: 022273050000). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of www.mandis.gr , located at www.mandis.gr. The operation of the shop is governed by the use of the applicable Code of Conduct.

Please ensure that you agree to the terms and conditions below because any transaction with us through the above website www.mandis.gr is governed by the following terms and your transaction with us implies your acceptance of these terms.

BANK ACCOUNT NUMBERS

Attention! On your bank deposit slip you must indicate your full name on one of the following bank accounts:

- ALPHA: ACCOUNT NUMBER 788-00-2310041730 - IBAN: GR80 0140 7880 7880 0231 0041 730

- NATIONAL: ACCOUNT NUMBER 20400241129 - IBAN: GR7301102040000020400241129

- EUROBANK: ACCOUNT NUMBER 0026-0134-07-0101758285 - IBAN: GR280260134000007010101758285

- PANCRETIA: ACCOUNT NUMBER 30000294554 - 5 - IBAN: GR22087000200003000000002945545

- PIRAEUS: ACCOUNT NUMBER 6560-135642-662 - IBAN: GR98 0171 5600 0065 6013 5642 662

BENEFICIARY: VASILEIOS SALOUSTROS, SON OF EMMANUIL

For the fastest execution of your order you can:

- contact by telephone tel. 210-2241224, 2311115000, 28153-00100, 28153-00101, 28153-00102, 28153-00103, 28153-00104, 28153-00105,28153-00106,28153-00107 for the notification of the transaction

- send us e-mail: info@mandis.gr attaching your deposit receipt.

IF YOU WISH TO USE ANOTHER METHOD OF PAYMENT PLEASE CONTACT US

Following the new trends in e-commerce, we have created a system of supplying retail products through a network of warehouses and importing companies throughout Greece and Cyprus. MANDIS also imports products in order to lower their price to consumers.

- Our aim is to reduce the final retail - wholesale prices, to inform the customer correctly with technical data, final purchase prices (without hidden charges), product images and guarantees.

- The products we trade have never been a showroom or display product and we ship them to you exactly as we receive them from the official dealerships.

- The shipping of the products has been undertaken by special contract by EL.TA Courier, Courier, and door to door promoting our products to all destinations in Greece and Cyprus. You just click on your computer or call us at 210-2241224, 2311115000 or 28153-00100, 28153-00101, 28153-00102, 28153-00103, 28153-00104, 28153-00105,28153-00106,28153-00107 and the products will come to you with absolute security and speed.

The following terms and conditions will apply to the use of the online store under the trade name mandis.gr located at www.mandis.gr. Any user who enters and makes use of the services of the online store is deemed to consent and unconditionally accept the following terms and conditions as stated herein, without exception. If a user does not agree to these terms, then he/she must refrain from using the e-shop and from any transaction with it.

The company www.mandis.gr reserves the right to change or modify the terms and conditions of the transactions of the e-shop, whenever it is deemed necessary and undertakes to inform the users, through the web pages of this e-shop.

The company reserves the right to freely modify or revise the terms and conditions of the transactions of the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store may be drawn up in Greek.

The company is committed to the accuracy, truth and completeness of the information provided in the online store, both with regard to the identity of the company and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound for errors caused by errors due to oversight in the entry of electronic data in the store.

Personal Data

During the process of placing an order on www.mandis.gr you will be asked to provide your personal data (name, surname, address, telephone number, etc.). Your personal data are kept exclusively for the execution of your orders and to communicate with you and no one else has access to them except authorized employees of mandis.gr.

Personal data protection commitment

All your personal information is fully secured and under no circumstances will it be disclosed or published in any way or for any reason except where required by law to the competent authorities only. www.mandis.gr is committed to protecting all personal information obtained from you during your visits to this website and complies with all applicable national data protection legislation currently in force.

Processing of Personal Data

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (PDA). The customer's personal data may remain in our databases as long as the company deems it necessary & appropriate.

Types of personal data we collect

Registration Data. That is the information you submit to register for a Company Service, for example to create an account, post comments, receive a newsletter or enter a competition.

Data from social media. If you access or connect to a Company Service through a social media service or connect a Company Service to a social media service.

Activity Data. When you access and interact with Company Services, we may collect certain information about those visits.

Information from other sources. We may supplement the information we collect with information from other sources, such as public data, publicly available information about your online and offline activity from social media services and commercially available sources.

Customer consent and rights

The Customer hereby gives his/her consent to the storage and processing of his/her personal data by the company www.mandis.gr for the purposes of executing and proving his/her orders, providing personalized services and extracting statistics and transmitting them to companies affiliated with Vasileios Saloustros for the purpose of sending him/her promotional material and personalized offers.

The Customer has the right to have access to any data that he has given us and to object at any time to the processing of his data. For any exercise of the right to object to the processing of data, you can contact by email and request the interruption & cessation of this process.

Personal Data Protection Authority

If you have any questions about personal data legislation or if you believe that your rights are being violated, you can contact the Personal Data Protection Authority, 1 Kifissias Avenue, Athens 11523, tel. 2106475600 or at www.dpa.gr.

Cookies Policy

Our website uses cookies. Below you can learn more about the cookies we use, the purpose they serve and how they are managed.

1. What are cookies?

Cookies are small text files that are installed on your computer or electronic device through your browser when you visit our website. Cookies help us to collect information necessary to measure the effectiveness of our website, to improve and update its content, to adapt it to the demand and needs of users and to measure the effectiveness of the presentation and display of our website on third-party websites. No cookie file used on our website collects information that personally identifies you.

More information about cookies, how to manage and delete them can be found at www.aboutcookies.org

2. Types of cookies

The following categories of cookies are used on our website:

- Temporary and Persistent

"Transient" cookies are stored on the computer or electronic device during your visit to our website and are deleted when you leave it. "Persistent" cookies remain on your computer or electronic device for a longer period of time until they are deleted by you.

- Third-party cookies

We only allow Google Analytics to set the cookies we use. In the event that you access third-party websites or link to social networking sites (twitter, facebook, youtube) via our website, you should be aware that these third-party websites or sites may install cookies as soon as you click on the relevant link. These cookies are outside our control and are governed by the cookie policy of each third party that installs them. You should read the respective policies of their websites to see exactly how you should manage them.

3. Table of the types of cookies

In the table below we list the cookies we use on our website, the information each collects, the purpose that this information serves and the origin of each:

Name

Information / Purpose

Duration

Origin

__utmb,utmc

Records the time visitors spend on each web page of the website. It serves to measure the effectiveness of each website and to improve/upgrade its structure and content and adapt it to the needs of visitors.

Transient

Google Analytics

__utma

Tracks visitors who visit the website for the first time. It serves to measure the growth in traffic to the website.

Permalink

Google Analytics

__utmz

Records the origin / mode of entry of visitors to the website. Serves to measure the effectiveness of the website's visibility on third party websites or search engines.

Permalink

Google Analytics

___utmx

Records the preferences of visitors to the website (which specific web pages are visited most often and which specific topic/content of the web pages). It is used to measure the effectiveness of the website, to improve/upgrade its structure and content and to adapt it to the needs of visitors

Permalink

Google Analytics

___utmv

Records the country of origin of visitors to the website. It serves to measure the effectiveness and impact of the website.

Permalink

Google Analytics

4. How to manage and delete cookies

The menus of most browsers provide options on how to manage cookies. These options vary depending on the browser. Depending on the options provided by the browser you are using, you can allow cookies to be installed, disable/delete existing ones, or be notified each time you receive cookies. Instructions for managing and deleting cookies are usually found within the browser's "Help", "Tools" or "Edit" menu. You can also find more detailed guidance at www.youronlinechoices.com/gr which explains in detail how to control and delete cookies in most browsers.

Please note that if you reject or disable cookies on our website, the functionality of the websites may be partially lost. Also, disabling a cookie or a cookie category does not delete the cookie from your browser. Such a move would have to be made by you by changing the internal functions of the browser you use .

5. Changes to our use of cookies

Any changes to this Policy will be posted immediately here. At the same time there will be a notice on our home page highlighting the change.

Limitation of liability

Our aim is to inform the customer correctly about all products with technical data, descriptions, product images. The online shop provides the content (e.g. information, names, photos, illustrations), products and services available via the website "as is". However, cases of errors in prices and product characteristics when entering data due to human error cannot be excluded.

The online store mandis.gr no guarantee can provide any guarantee for the availability of products, but undertakes to inform customers in a timely manner about the unavailability. The company in the context of its transactions from the online store is not responsible and is not liable for any damage or damage resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for whatever reason.

Under no circumstances shall the company be liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and / or cumulatively consists of loss of profits, data, lost profits, monetary compensation, etc.) that any visitor of the online store or third party may suffer from a cause related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from it and / or from any unauthorized use of the website and / or from any unauthorized use of the website.

Links to this website.

Within the web pages of www.mandis.gr there may be links to other websites either for your further information about products and companies or for advertising purposes. Mandis.gr has no responsibility for the content of these websites, the exclusive responsibility is with their owners and those who manage them. With the links in this space, you will leave the website of the company.

The associated websites are not under the control of the business and the business is not responsible for the contents of any associated website or any link contained in an associated website, or any changes or updates to such websites. The business is not responsible for network transmissions or for any form of transmission received from any linked website. The Vasileios Saloustros Individual Business provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the business of the site.

Purchases - Orders

The ways of purchasing from our online store are either by telephone, informing us of the products you wish to purchase and your details, or via our online store by filling in the form with your details. When you make your purchases online you have the option of sending your order by courier company (courier).

As a payment method you have 4 options, cash on delivery (valid only for courier shipments and limited products). If you want to deposit the amount in a bank account you can contact us after completing your order or note it in the comments of your order and we will contact you to inform you about the availability of the products, so that you can proceed with the deposit, installment credit card or debit card.

Products of large volume or weight cannot be shipped by courier, in this case we will contact you to inform you that the products you have chosen will be shipped by a shipping company that you will have to choose and inform us of their details.

In all areas of Greece, Cyprus and for all the products we have, our company due to the volume of shipments and cooperation with major shipping companies offers you the best possible price for delivery of your order. With this shipping method you can pay the amount of your order by depositing it in a bank account.

Order cancellations

The company gives its customers the opportunity to cancel existing orders, in case of subsequent reasons.

In this case, in which the Customer wishes to cancel the order and has not received the products (otherwise, see the withdrawal), he/she is obliged to declare this in writing (by e-mail to info@mandis.gr). If the order is cancelled and thus the sales contract is terminated, the company must refund, within a reasonable period of time, according to the payment method (for some payment methods the refund cannot be made immediately due to interbank transactions, e.g. credit card payment), all the money paid by the Customer.

Gifts

In case of stock depletion, the company reserves the right at any time, without justification and without notice, to replace the gift with a different one.

For all orders, products that have a gift, the gift is subject to shipping costs.

Withdrawal and Returns

You have the right to return the products you purchase as long as you notify us within 14 days from the date of receipt. In this case, you will be liable for the return costs and the costs incurred by www.mandis.gr for shipping the product. Returns are accepted only if the products you wish to return are in the same condition in which you received them, i.e. without having been unsealed or their packaging has been tampered with, along with the documents, the retail receipt. In case of returning the products, your refund will be completed within thirty days from the date we receive the products.

Guarantees

The guarantees of the products are those of the official representations of Greece and the service of these products is carried out at the companies' central service or at the authorized service centers throughout Greece. The period for which the warranty is valid from the date of purchase is indicated in the product details. Necessary conditions for the approval of the warranty claim are the proof - date of purchase, correct use of the product, compliance with the instructions for use, maintenance and cleaning of the product. The warranty of a product covers only the cost of spare parts (as indicated in the instructions for use of the product) and labour and in no case the cost of shipping.

The Prity, Skladova stoves, all car and moto batteries and many more product codes are excluded from the "WARRANTY EXTENSION UP TO 4 YEARS" service, you have to contact us to inform you about the warranty.

Dispute resolution

Mandis.gr pays special attention to serving the needs of customers and the smooth resolution of unexpected situations arising from their transactions with us. In case, however, in which as our customers, you believe that an issue affects any of your legal rights arising from the transactions between us, you believe that this infringement of your right is subject to the institutional framework of the respective regulations and you meet the requirements of the status (the customer has the status of a consumer, i.e. is a natural person acting outside his/her professional capacity), then you have the opportunity to initiate the Alternative Dispute Resolution (ADR - Alternative Dispute Resolution) procedure, as stated in

User Liability

Users agree and undertake not to use the online store under the brand name www.mandis.gr for:

1. send, post, e-mail or otherwise transmit any content that is unlawful for any reason, causes unlawful injury or damage to the business or to any third party, or violates the confidentiality or privacy of any person's information

2. sending, publishing, e-mailing or otherwise transmitting any content that causes offence to the morals, social values, minors, etc.

3. sending, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements),

4. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party,

5. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware,

6. intentionally or unintentionally violate any applicable laws or regulations,

7. harassing third parties in any way; 8. collecting or storing personal data about other users.

If you have any questions about these terms of use and/or privacy policy please contact the Mandis team, or e-mail info@mandis.gr